Frequently Asked Questions
How do I get started?
Sessions must be canceled online with a minimum of 9 hours prior to the start of class. Cancellations made after this point may be subject to a loss of the class, but we never charge an additional fee for late cancellations.
If you have signed up on the waitlist for a particular class, the system will automatically add you to the roster once a space opens and you will receive an email notification (please check your spam folders). Please note, waitlisted clients have up to 9 hours prior to class time to make any online cancellations without penalty.
All spaces will be held for clients up to 10 minutes after the start time of class. After this period has lapsed, unoccupied spaces may be released and filled by any standby clients.
What's your cancellation & tardiness policy?
Absolutely! We pride ourselves on our small group training format that provides the best of both worlds: hands-on, personal attention and the energy and community that comes from being in a group class. Our classes offer options for those who haven't worked out in a while, as well as challenges for our more experienced athletes.
Is Reformation Fitness open to all levels?
Single sessions are active for thirty (30) days from date of purchase.
5 session packages are active for two (2) months from date of purchase.
10 session packages are active for four (4) months from date of purchase.
20 session packages are active for six (6) months from date of purchase.
All class pack (non-membership) purchases are active from the date of purchase until the set time expires.
What's your expiration policy?
To cancel or change your membership pass, email email@example.com at least one week prior to the automatic renewal date.
Please note that while all passes have a 3-month contract minimum, they will automatically renew monthly until we receive a written notice from the client.
Members may upgrade their pass at any time.
How do I cancel or change my pass?
We do not offer refunds on class pack or membership purchases unless they were made in error and the refund is requested immediately and before the purchase is used. For unused, expired classes we can convert the unused dollar value to apply toward a new purchase provided it is within 30 days of the original expiration date.